05/31/2024Updated 5/31/2024
Our phone system has been returned to service. ARRL may be reached at 1-860-594-0200 or 1-888-277-5289 (toll-free in the US), Monday through Thursday from 8 AM to 7 PM Eastern Time, and until 5 PM on Fridays. Members can also email general inquiries to hq@arrl.org.
The ARRL International Digital Contest is this weekend, June 1 – 2, 2024, and the ARRL June VHF Contest is June 8 – 10, 2024. The ARRL Contest Portal will be available with limited functionality at contests.arrl.org. Log submission pages will continue to be available at contest-log-submission.arrl.org, and logs received can be viewed at contests.arrl.org/logsreceived.php. The log submission links are also available on the contest landing pages at www.arrl.org/arrl-digital-contest and www.arrl.org/june-vhf.
Members are reminded that the June 2024 issue of QST magazine, the special ARRL Field Day edition, can be viewed online. Members may also access digital editions of QST dating back to 2012. Access to archives for QST issues older than 2012, which are accessed through the ARRL website, is not presently available. For On the Air, QEX, and NCJ magazines, members may access the current issues and previous issues back to 2020. Visit www.arrl.org/arrl-magazines for links to all four magazines and to download the ARRL Magazines app.
Work is continuing to publish the July 2024 issue of QST magazine. We anticipate an on-time delivery of the digital edition, and delayed delivery for those who subscribe to the printed magazine.
We have heard from members asking if they can renew their membership at this time. Members can renew online at www.arrl.org/join or by phoning ARRL.
As reported earlier this week, ARRL Store orders (www.arrl.org/shop) have resumed shipping.
This story will be updated with new developments.
Updated 5/29/2024
This update includes information about the status of several services as we continue to respond to a serious incident involving access to our network and systems.
The ARRL Volunteer Examiner Coordinator (ARRL VEC) has resumed the processing of Amateur Radio License applications with the FCC. A more comprehensive update on the status of ARRL VEC services is available here.
There has been no interruption to visitor operating at W1AW, the Hiram Percy Maxim Memorial Station. The station resumed voice bulletins on Thursday, May 23. All other scheduled transmissions, including Morse code practice, and code and digital bulletins, will resume on Thursday, May 30. Please refer to the regular operating schedule at www.arrl.org/w1aw-operating-schedule.
After last week’s distribution of the ARRL Letter, our e-newsletter service has resumed. Current editions of ARRL Club News and The ARES® Letter have also been distributed.
ARRL Store orders have resumed shipping. Orders are being fulfilled from earliest order dates to the latest. Please allow additional time for our processing.
There has been no disruption to the @arrl.net email forwarding service, though forwarding email addresses and aliases cannot be modified at this time.
Our telephone system is unavailable at this time.
We appreciate your patience as we continue working on restoring access to affected systems and services.
This story will be updated with new developments.
Updated 5/22/2024
We are continuing to address a serious incident involving access to our network and systems. Several services, such as Logbook of The World® and the ARRL Learning Center, are affected.
We have heard from many LoTW® users, asking about the status of the service and its data. This is not an LoTW server issue, and LoTW data is secure.
Our editorial and production team is preparing the July issue of QST magazine, which is still going to press. It may be delivered a few days late to members who receive print subscriptions. The digital edition should be published on time.
We appreciate your continued patience as our staff and others work tirelessly to restore affected systems.
This story will be updated with new developments.
Updated 5/17/2024
Some members have asked whether their personal information has been compromised in some way. ARRL does not store credit card information anywhere on our systems, and we do not collect social security numbers. Our member database only contains publicly available information like name, address, and call sign along with ARRL specific data like email preferences and membership dates.
Original story below:
5/16/2024
We are in the process of responding to a serious incident involving access to our network and headquarters-based systems. Several services, such as Logbook of The World® and the ARRL Learning Center, are affected. Please know that restoring access is our highest priority, and we are expeditiously working with outside industry experts to address the issue. We appreciate your patience.
This story will be updated with new developments.
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